Returns Policy

In the interest of happy shopping, please contact the seller of an item prior to purchase with any questions you have regarding the size, condition, and check if the seller accepts returns. Hewi Street ensures all items are listed as accurately as possible to avoid the need for returns.

 

Returns are permitted if:

  • The seller agrees to a return (the postage costs will be covered by the buyer, unless the item has been incorrectly listed or an agreement has been made with the seller.)
  • An item which is considered incorrectly listed within the bounds of good sense (i.e. if the presence of three scratches is mentioned in the listing and there turns out to be a minor fourth, return will not be permitted)
  • An item presents unsatisfactory quality
  • An item is not fit for purpose

 

All hats, underwear and swimwear items are strictly non-refundable.

 

Buyers have 14 days from the shipping date, to apply for a return authorisation. If no application is made, the seller will be paid after 14 days.

In the event of any dispute, or goods being damaged, please notify us/your seller before returning an item.

Details of where to send the item will be given. Upon receipt of the item, in the same condition as it was sent, hewistreet.com will refund the buyer in the manner the payment was made.

 

In keeping with the high standards on hewistreet.com, the item must be returned unworn, unused, and not damaged in any way. If it is suspected that a buyer has used or worn an item, then the refund may be refused and the item returned to the buyer.

All items must be suitably packaged and in the exact condition in which they were sent.

We advise Items for return to be sent by recorded delivery, or the equivalent in your country, and records should be kept of the shipping/postage date, and tracking followed.

Items should be returned within 14 days.

Sellers cannot be held responsible for returned items being lost or damaged in the post, therefore hewistreet.com recommends insuring packages.

 

In the event of a non-genuine item being listed, with an intent to sell as genuine, feedback should be given to hewistreet.com immediately and the seller will be blocked from our platform. Fakes aren’t cool, they never have been, never will be.

If you need help, please notify us online, and we’ll do our best to resolve any issues or disputes.

We will contact the seller for you, and ask them to solve any problems promptly.

 

PLEASE NOTE WELL

Hewistreet.com does not accept any liability with regards to individual terms made between buyer and Individual Sellers.

Individual sellers are considered members who are selling their personal items i.e peer to peer sales.